Terms and conditions for using CouplrAI
By downloading, installing, accessing, or using the CouplrAI mobile application ("App"), you agree to be bound by this End User License Agreement ("Agreement"). If you do not agree to these terms, do not download, install, access, or use the App.
This Agreement constitutes a legally binding agreement between you and CouplrAI. Please read it carefully before using our services.
This Agreement is effective as of the date you first download, install, access, or use the App and remains in effect until terminated in accordance with the terms herein.
CouplrAI is an AI-powered relationship guidance application designed to help couples improve communication, resolve conflicts, and strengthen their relationships through personalized recommendations and mediation.
CouplrAI is not a substitute for professional counseling, therapy, or medical advice. For serious relationship issues or mental health concerns, please consult qualified professionals.
Subject to your compliance with this Agreement, CouplrAI grants you a limited, non-exclusive, non-transferable, revocable license to download, install, and use the App on devices that you own or control, solely for your personal, non-commercial use.
This license permits you to:
This license does not grant you any rights to:
You agree not to use the App in any way that:
Violation of these restrictions may result in immediate termination of your license and access to the App, and may subject you to legal action.
Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into this Agreement by reference.
We collect only the minimum information necessary to provide our service:
Additionally, when you use our AI features, your conversations are processed by third-party AI service providers who may retain conversation data temporarily for operational and safety purposes.
We do not collect or store conversation data ourselves, nor do we collect personal information, device information, or other user data beyond what is stated above.
We implement appropriate security measures to protect your data, including encryption, secure servers, and access controls. However, no system is completely secure, and we cannot guarantee absolute security.
We retain your data only as long as necessary to provide services and comply with legal obligations. You may request data deletion in accordance with our Privacy Policy.
Our AI functionality is provided by third-party AI service providers. When you interact with the AI, your messages are sent to these providers for processing. Providers may retain this data temporarily for operational purposes, safety monitoring, and abuse prevention, but specific retention periods and policies vary by provider. We select providers based on their privacy practices and data protection standards, and these providers may change as we improve our service.
The App and all content, features, and functionality are owned by CouplrAI and are protected by copyright, trademark, patent, trade secret, and other intellectual property laws.
We retain all rights, title, and interest in:
Based on the clauses of data ownership between our AI providers, you may retain ownership of content you create or upload, though this may vary by AI provider. By using the App, you grant us a limited license to use your content to provide our service.
CouplrAI operates on a subscription-based model. Access to premium features requires an active subscription.
We offer various subscription plans with different features and pricing. Current plans and pricing are available in the App and on our website.
Each subscription tier includes specific usage limits measured in AI tokens, which are consumed when interacting with our AI system. Usage limits are:
Specific token limits vary by subscription tier and are displayed in the App. These limits may be adjusted from time to time to ensure fair usage and service quality for all users.
Subscriptions automatically renew unless cancelled before the current period ends, though exact specifications are handled by Apple's App Store renewal polices. You can manage your subscription through your App Store account settings.
Free trials, if offered, convert to paid subscriptions unless cancelled before the trial period ends. Trial terms are specified at the time of signup.
This Agreement remains in effect until terminated by either party.
You may terminate this Agreement at any time by:
We may terminate or suspend your access immediately, without notice, for:
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE APP IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND.
We disclaim all warranties, including but not limited to:
CouplrAI is not a licensed therapist, counselor, or medical professional. Our AI provides general guidance only and should not replace professional mental health services.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, COUPLRAI SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES.
Our total liability for any claims arising from this Agreement or your use of the App shall not exceed the amount you paid for the App in the 12 months preceding the claim.
This Agreement is governed by and construed in accordance with the laws of the United Kingdom, without regard to conflict of law principles.
We encourage resolving disputes through direct communication. If formal resolution is needed:
You agree that disputes will be resolved individually and waive the right to participate in class actions or representative proceedings.
We may update the App and this Agreement from time to time to improve functionality, security, or compliance.
App updates may:
We will notify you of material changes to this Agreement through the App or other reasonable means. Continued use of the App after changes constitutes acceptance of the updated Agreement.
If you have questions about this Agreement or need support, please contact us using the information below.
We're here to help with any questions or concerns about your CouplrAI experience.
📧 support@couplrai.comWe strive to respond to all inquiries within 48-72 hours during business days. Legal matters may require additional time for proper review.
By using CouplrAI, you acknowledge that you have read, understood, and agree to be bound by this End User License Agreement. This Agreement represents the complete agreement between you and CouplrAI regarding your use of the App.