Privacy Policy

Our Privacy Commitment

At CouplrAI, we understand that relationship conversations are deeply personal and private. This Privacy Policy explains how we collect, use, protect, and share information when you use our mobile application and related services.

Information We Collect

Subscription Information

• Subscription Status: Your current subscription tier and status
• Payment Processing: Payment information processed through App Store/Google Play (we do not store payment details)

Usage Statistics

• Token Usage: Number of AI tokens consumed in 7-day intervals between purchases
• Usage Reset: Token counts are reset/cleared with each subscription renewal

Information We Do NOT Collect Directly

• Personal Information: No names, email addresses, or personal details
• Device Information: No device IDs, operating system details, or technical specifications
• Analytics Data: No detailed usage patterns or behavior tracking

Third-Party AI Service Processing

When you use CouplrAI's AI features, your conversations are processed by third-party AI service providers to generate responses. These providers may collect:

• Conversation Content: Messages sent to and received from the AI
• Usage Metadata: Technical information about service requests
• Safety Monitoring Data: Information used for abuse detection and content moderation

Third-party AI providers may retain this data temporarily for operational and safety purposes, typically for periods ranging from immediate processing to several weeks. The specific retention periods and policies depend on the AI service provider we use, which may change over time to improve our service.

How We Use Your Information

Service Provision

• Manage your subscription status and access to premium features
• Track token usage to enforce subscription limits
• Process subscription renewals and upgrades

Service Management

• Reset usage counters at subscription intervals
• Prevent service abuse and ensure fair usage
• Provide customer support for subscription-related issues

Legal Compliance

• Comply with applicable laws and regulations
• Respond to legal requests when required by law
• Maintain records required for financial and tax purposes

What We Don't Do

• We do not analyze your conversations or use them for AI training
• We do not create user profiles or track behavior patterns
• We do not use your data for marketing or advertising purposes
• We do not share usage data with third parties

Data Protection & Security

Minimal Data Storage

Since we collect only subscription status and token usage statistics, our data footprint is minimal. This significantly reduces privacy risks.

Secure Processing

The limited data we do process is protected using industry-standard security measures including encrypted transmission and secure storage protocols.

No Conversation Storage

Your conversations with the AI are processed in real-time and are never stored on our servers. All conversation data remains on your device.

Data Isolation

Subscription and usage data is isolated from any potential conversation data, ensuring complete privacy separation.

Data Sharing & Disclosure

We Never Sell Your Data

We do not sell, rent, or trade any information to third parties for any purpose.

Limited Sharing Scenarios

Given our minimal data collection, sharing scenarios are extremely limited and may only occur for:

• Payment Processing: Subscription status shared with App Store/Google Play for billing
• Legal Requirements: When required by law or court order
• Service Continuity: In case of business transfer (users will be notified)

AI Service Providers

Your conversations with the AI are processed by third-party AI service providers to deliver our core functionality. This includes:

• Real-time Processing: Messages sent to AI providers for response generation
• Temporary Retention: Providers may retain conversation data temporarily for operational and safety purposes
• Safety Monitoring: Content may be analyzed for abuse prevention and content moderation

We select AI providers based on their privacy practices and data protection standards. The specific provider and their data handling policies may change as we improve our service. Each provider's data practices are governed by their own privacy policies.

No Third-Party Analytics

We do not use third-party analytics services or share usage data with external platforms.

Your Privacy Rights

Access & Control

• Access: Request information about your subscription status and token usage
• Correction: Update subscription information if needed
• Deletion: Request deletion of your subscription data
• Portability: Export your subscription information

California Privacy Rights (CCPA)

California residents have rights including the right to know what personal information is collected and the right to delete personal information. Given our minimal data collection, these rights are easily exercised.

European Privacy Rights (GDPR)

EU residents have rights including access, rectification, erasure, and data portability. Our minimal data collection makes these rights straightforward to fulfill.

Exercising Your Rights

To exercise any of these rights, contact us at support@couplrai.com. We will respond within 30 days of receiving your request.

Data Retention

Subscription Data

We retain subscription status information only as long as your subscription is active and for legal/financial record-keeping requirements.

Usage Statistics

Token usage statistics are automatically reset every 7 days or at subscription renewal, whichever comes first.

Account Deletion

When you cancel your subscription or delete your account, we immediately remove all associated data.

Legal Requirements

Some subscription records may be retained longer if required by law for tax or financial reporting purposes.

Children's Privacy

CouplrAI is intended for adults aged 18 and older. We do not knowingly collect information from children under 18. If we become aware that we have collected information from a child, we will take steps to delete such information immediately.

If you are a parent or guardian and believe your child has provided us with information, please contact us at support@couplrai.com.

International Data Transfers

The minimal data we collect (subscription status and token usage) may be processed in countries other than your country of residence. These countries may have different data protection laws than your country.

When we transfer this limited information internationally, we ensure appropriate safeguards are in place, including:

• Standard contractual clauses approved by regulatory authorities
• Adequacy decisions by relevant authorities
• Certification under approved frameworks

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons.

When we make changes, we will:

• Update the "Last Updated" date at the top of this policy
• Notify users through the app if possible
• Provide notice for material changes

Your continued use of CouplrAI after changes take effect constitutes acceptance of the updated policy.